Email2 SMTP Secure Message Notifications Delivery

The Secure Messaging Platform delivers the content and attachments of the secure messages over an HTTPS connection instead of encrypting the actual message and sending it through the SMTP route, therefore guarantying delivery of all your secure messages. To notify the users of an incoming secure message, a customer-customizable basic email notification is sent via SMTP with a link to click that can also contain custom footers and legal disclaimers.

Users configured with the Secure MS Outlook Toolbar never see the content of the secure message notification: the Toolbar intercept the notifications and automatically authenticates the users and retrieves the message securely to MS Outlook via HTTPS. This is quite different from traditional email encryption programs as it does not require managing encryption keys with all your external users. It ensures that you can easily communicate securely with thousands of clients and partners requiring only a 20 second user registration.

Delivery of the secure message notifications

For users configured with MS Outlook, the secure message notification is sent directly from MS Outlook, MS Exchange or Lotus Notes (e.g. using your company outbound SMTP gateway or service, just like basic email messages). This ensures that the notifications come from the organization’s mail server, and everything about the message headers such as the recipient list and subject line remain intact, as prepared by MS Outlook / MS Exchange. Only the actual content of the secure message along with the file attachments are replaced by a placeholder message notification (that contains a link to click to access the Secure Message Center (Webmail), Legal Disclaimers, etc.).

Unlike other products that replace the subject line or advertise their product in those notifications, we designed it so that it does not interfere with how your email programs and mail server are configured.

Additionally, once the secure messages are sent or retrieved by MS Outlook, the actual content of the secure messages overrides the notification placeholder text and is stored in the company’s email server as any other regular message (e.g. the Secure Messaging Platform it is not a different mail store, the mail server doesn’t know the difference between secure and non-secure messages once retrieved behind your firewall). The content of those secure messages are therefore searchable, archiveable and indexable, unlike email encryption techniques.

Using the Secure Message Center (Webmail), the secure message notification is sent from the platform’s server. The organization can configure it to use the company’s own SMTP service (just like Excgange). For convenience, a SaaS SMTP service is offered by default to all clients. The SaaS SMTP service is monitored hourly for blacklisting and pro-active measures are in place to prevent notifications from being flagged as spam (current delivery rate of 99.6%).

Notification Message Customization

The secure message notifications are entirely customizable with an organization-specific footer to display the physical mailing address of the company in the format ‘Sent by ABC Medical of 123 ABC Street Beverly Hills, CA 90210, Call: (555) 555-7323′. It also fully supports message notification ‘Legal Disclaimers’ and secure message specific disclaimers.