TeleSales & Sales Support Administrator
Competition Number: 301
Status: Contract or Employment
Posting Date: January 2012
Location: USA & Canada
Work@Email2
Email2 enables professional services organizations to securely send, receive, control, track and automate delivery of confidential email and large attachments outside the organization – without requiring staff or recipients to change their existing email.
Founded in 2006, Email2 began with very humble beginnings and a small team that was passionate about creating a messaging security service with the user in mind – an experience that would ensure that email encryption would actually be used.
Fast forward to present day. Our products are used by thousands of professionals worldwide, and Email2 has grown to be a profitable full service SaaS / Cloud provider for organizations of all sizes, including several government agencies. And we’re only getting started.
Our staff knows that Email2 is so much more than a software company and that they are impacting and revolutionizing the way email is used today – and tomorrow. We’re always on the lookout for new talent to join us, and we currently have several openings for Inside Sales positions. For a view into our world, we invite you to visit our website.
About the Position
The Administrator is responsible for outbound sales calls and other sales campaign methods to introduce our products to potential customers, as well as some sales support for an assigned Sales team.
Responsibilities/Accountabilities
Sales/TeleSales (60%)
- Cold & warm prospecting to introduce Email2 products to sales prospect list via outbound sales campaigns including phone, email, mail.
- Generate leads for the Sales team
- Detailed logging of call activity
- Prospect database or CRM data entry
Sales Support (40%)
Responsible for limited sales administration to ensure the sales team is supported and focusing on the business of selling. Duties are based on team priorities and may include:
- First touch point for incoming sales inquiries
- Gate keeper for sales team records, support material, product information
- Assist in the development of sales presentation material
- Assist with correspondence between the sales team and customers/prospects.
ABOUT YOU
You have a minimum of 3 years of inside sales experience working with prospects – preferably in the software industry.
You are known as a high-energy and results-oriented individual. You’re a fast learner and don’t need a lot of direction. Your sales team would have a hard time imagining what they would do without you!
You have experienced cold calling and you don’t just ‘do’ it. You enjoy it and you’re good at it! You are professional, confident and upbeat and can accept that ‘not interested’ is simply a part of the role. Your English verbal and listening skills are first rate and you have what it takes to instantly build a connection with professionals on the phone.
You’re that person in the department that is engaged, cares, and always knows what’s going on. You are not beyond rolling up your sleeves and doing what it takes to ensure your team is successful. You enjoy people, but there’s a side of you that is detail oriented and organized and can focus amidst distraction and multiple priorities.
You are known as someone who works well under pressure, driven by performance and have been compensated in the past for sales performance. Above all, you live and breathe customer service orientation, because you understand that the organization can’t be successful without happy clients.
Experience/Skills
- 3 years experience and proven success in telesales and sales administration
- Advanced user of MS Word, Excel, and PowerPoint
- Familiarity with prospect databases or CRM and data entry.
Preferred:
- Written and oral communication in French would be an asset.
Competencies
- Communication: Writes, listens and especially speaks in a friendly, engaging, and concise manner using appropriate and effective communication tools and techniques. Effectively accesses and uses information to inform, influence and persuade others.
- Relationship Building: Works to quickly build (and maintain) relationships with prospects, customers, partners and team members.
- Customer Service Orientation: “Client first” approach to providing service and a great experience to prospects, customers, and internal stakeholders.
- Bias for Action/Results Orientation: Uses initiative and a proactive approach to take action and focuses on achieving desired outcomes.
- Flexibility/Adaptability: Adjusts own behaviours to work efficiently and effectively in light of new information changing direction or situations and/or different environments.
- Organization Skills and Process Orientation: Sets priorities, develops work schedules, monitors progress towards goals, and tracks details, data, information, process, and activities.
- Energy: Demonstrates high levels of passion and energy for a demanding role.
- Continuous Learning – Regular development and reading to ensure familiarity of current inside sales best practices as well as product and industry knowledge.
How to Apply
If this sounds like you, we would love to hear from you! Submit your covering letter and resume by email to Work@Email2, and be sure to include your ‘name’, ’301′ and ‘Sales’ in the subject line, or your application may not reach the appropriate person.