The email2 Platform delivers the content and attachments of the secure email2 messages over an HTTPS connection instead of encrypting the actual message and sending it through the SMTP route, therefore guarantying delivery of all your secure messages. To notify the users of an incoming secure email2 message, a customizable basic e-mail notification is sent via SMTP with a link to click that can also contain custom footers and legal disclaimers.

email2 users configured with the email2 Toolbar for Outlook or Lotus Notes never see the content of the message notification: the Toolbar intercept the notifications and automatically authenticates the users with the company Private Email Network (PEN) and retrieves the message securely to Outlook or Lotus Notes via HTTPS. This is quite different from traditional e-mail encryption programs as it does not require managing encryption keys with all your external users. email2 ensures that you can easily communicate securely with thousands of clients and partners requiring only a 15 second user registration.

Delivery of the email2 message Notifications

For email2 users configured with Outlook or Lotus Notes, the secure email2 notification message is sent directly from Outlook, Exchange or Lotus Notes (e.g. using your company outbound SMTP service, just like basic e-mail messages). This ensures that the notifications come from the organization’s mail server, and everything about the message headers such as the recipient list and subject line remain intact, as prepared by Outlook/Exchange. Only the actual content of the message along with the attachments are replaced by a placeholder message notification (that contains a link to click to access the secure email2 Webmail Client, Legal Disclaimers, etc.). Unlike other products that replace the subject line or advertise their product in those notifications, we designed the email2 platform so that it does not interfere with how your e-mail program and mail server are configured.

Additionally, once the secure email2 messages are sent or retrieved by Outlook, the actual content of the secure email2 messages overrides the notification placeholder text and is stored in the company’s mail server as any other regular message (e.g. email2 it is not a different mail store, the mail server doesn’t know the difference between secure and non-secure messages once retrieved behind your firewall). The content of those secure email2 messages are therefore searchable, archiveable and indexable, unlike e-mail encryption programs.

Using the secure email2 Webmail client, the secure email2 notification message is sent from the Private Email Network (PEN) server. The PEN owner company can configure it to use the company’s own SMTP service (just like Outlook). For convenience, email2 offers a SaaS SMTP service by default to all clients. The email2 SaaS SMTP service is monitored hourly for blacklisting and pro-active measures are in place to prevent notifications from being flagged as spam (current delivery rate of 99.6% (December 2009) based on a third party audit of 1000 e-mail accounts with various ISPs).

Notification Message Customization

The email2 message notifications are entirely customizable with a PEN-specific footer to display the physical mailing address of the company in the format ‘Sent by ABC Medical of 123 ABC Street Beverly Hills, CA 90210, Call: (555) 555-7323'. The PEN also fully supports message notification ‘Legal Disclaimers’ and secure message specific disclaimers (configurable per Membership packages; e.g. different disclaimers for employees of the company, no Legal Disclaimers for your clients replying to your secure messages (Guest users), etc.). Additionally, we do not advertise our product in the message notifications.

//Revised January 2010.